Privacy Policy
Birmingham Specialities Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and purchase our products.
1. Information We Collect
- Identity information: name, email address, phone number.
- Contact information: billing and delivery addresses.
- Payment information: card or payment details (processed securely via our payment provider; we do not store full card details).
- Order information: items purchased, order history.
- Technical information: IP address, browser type, device type, and website usage data.
2. How We Use Your Information
We use your personal data to:
- Process and deliver your orders.
- Manage your account and provide customer service.
- Communicate about your order (order confirmation, shipping updates, returns).
- Improve our website, products, and services.
- Comply with legal obligations (e.g., tax, fraud prevention).
3. Legal Basis for Processing
We process your personal data on the following lawful grounds:
- To perform a contract with you (processing your order).
- To comply with a legal obligation.
- With your consent, where required (e.g., marketing emails).
4. Sharing Your Information
We may share your data with:
- Delivery and courier services to send your order.
- Payment processors to complete transactions.
- Professional advisors (e.g., accountants, legal) where necessary.
- We do not sell your data to third parties.
5. Marketing
- We will only send marketing communications if you have opted in.
- You can opt out at any time by clicking “unsubscribe” in emails or contacting us at support@pclips.co.uk.
6. Data Retention
- We keep your personal data only as long as necessary to fulfil the purposes outlined above or to comply with legal obligations.
- Order and transaction data may be retained for 6 years for tax and accounting purposes.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Correct inaccuracies in your data.
- Request erasure (subject to legal obligations).
- Object to or restrict processing.
- Data portability.
To exercise any of these rights, contact us at support@pclips.co.uk.
8. Security
- We implement appropriate technical and organisational measures to protect your data.
- Access to personal data is restricted to authorised staff only.
- Payment information is processed securely via our payment provider; we do not store full card details.
9. Cookies
We use cookies to improve your browsing experience and for analytics and marketing purposes.
- Essential cookies are required for the website to function (e.g., shopping cart, login). These are always active and do not require your consent.
- Non-essential cookies (analytics, marketing, tracking) will only be set if you give your consent.
When you visit our site, a cookie consent banner will appear asking you to accept or decline non-essential cookies. You can manage your preferences or withdraw consent at any time via [link to cookie settings].
By continuing to use our website after giving consent, you agree to the use of cookies in line with this policy above or to comply.
10. Changes to This Policy
- We may update this Privacy Policy from time to time.
- Any changes will be posted on our website with the updated “Effective Date.”
11. Contact Us
If you have any questions or complaints about how we handle your data:
- Email: support@pclips.co.uk
- Phone: 0121 356 5026
- Address: Birmingham Specialities Ltd, 85 Chester St, Aston, Birmingham B6 4AE